DEADMARK LEGAL

Billing, Cancellation & Refunds

Effective October 12, 2026

This policy explains how paid Deadmark subscriptions work. It forms part of the Terms of Service.

Subscription choices

Deadmark currently offers the same core tools on two billing intervals:

Monthly: $15 USD charged each month.
Annual: $150 USD charged each year.

There is no free trial unless checkout expressly says otherwise. Applicable taxes are calculated and shown before you authorize payment.

Automatic renewal

Your subscription begins when Stripe confirms the first payment. It automatically renews on the same interval until you cancel. By authorizing checkout, you agree that Deadmark may charge your selected payment method the disclosed recurring price and applicable taxes at each renewal.

Cancel whenever you need to

Cancel renewal online from Account → Billing & plan in your Deadmark workspace. The Stripe Customer Portal lets you cancel without contacting support. Cancel before the next renewal date to avoid the next charge. You keep paid access through the end of the current billing period.

After paid access ends, your workspace enters a 30-day read-only retrieval period. You may download available exports and information, but you cannot create projects, edit, or upload new files. Content may be deleted after that period under our Privacy Policy.

Failed payments

If a renewal payment fails, we may provide up to a seven-day read-only grace period while Stripe retries payment or you update your payment method. We will not ask you to create a second subscription. If payment is not recovered, the subscription expires and the 30-day retrieval period begins.

Refunds

Canceling stops future renewal; it does not automatically refund the current billing period.

We refund verified duplicate charges, processing errors, and unauthorized transactions.
During beta, we may approve a full goodwill refund of your first subscription charge when you request it within seven calendar days of that charge.
Other renewal, partial-period, or usage-based refund requests are reviewed case by case.
Rights provided by applicable law or card-network rules always apply.

Email hello@deadmark.app from the address on your account and include the charge date and reason. Do not email card numbers. We aim to respond within five business days. Approved refunds are submitted promptly, but Stripe and your bank determine when the funds appear.

Price or plan changes

We will give reasonable advance notice before changing the recurring price or materially changing a paid plan. A price change applies no earlier than your next renewal after the notice period, and we will request additional consent when law requires it.

Contact

Deadmark is operated by Humble Meteor, LLC, doing business as Deadmark. Billing questions may be sent to hello@deadmark.app.